Nonviolent Communication and the 3R's

In my professional career I am currently dealing with staffing problems. Conflicts between staff members and different programs. In my recent learning I have found several strategies to help me through these conflicts.
The first strategy that would help is connecting with other's needs and values. This will allow me to understand where my staff members are coming from and how to negotiate an understanding. Another strategy is about emphasizing compassion. This will motivate better than instilling fear, guilt or shame in a situation.
In my situation, the best thing is to look at the situation from their view and see how I can explain what needs to happen for the greater good.